Refund & Subscription Cancellation Policy
Last updated: April 2026
Notice: All subscription billing tiers include a full 7-day unrestricted free trial before payment processing occurs.
1. Subscription Renewals & Billing
Subscription fees are billed on a monthly or annual cadence. Accounts may be cancelled at any time by contacting support@mytenant.me with your registered account credentials.
2. Refund Review Conditions
In accordance with SaaS industry standards, completed billing periods are non-refundable. Exceptional cases involving duplicate charges or payment gateway errors are resolved within 3 to 5 business days upon receipt of transaction identifiers.